Privacy & Cookies Policy

Privacy Policy

Lagom Design (“Lagom”, "we", "our", "us”) is a trading name of Lagom Design Limited. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about you. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. If you are under 18, we require that you inform a parent or guardian about Lagom's Privacy Policy and terms & conditions, as well as require their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Lagom.

The following information is provided by Lagom to enable our online visitors to be fully informed of our Privacy Policy. By visiting www.lagomdesign.co.uk, you are accepting and consenting to the practises described in this Privacy Policy and the terms & conditions.

Cookie Policy

A cookie is a piece of information that is stored on your computer's hard drive by your web browser, which tracks your movements within websites. Our website uses cookies to keep track of how often you visit our website, the contents of your shopping cart, and previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies, but usually, you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

We use Klaviyo to manage and collate our e-newsletter mailings. For more insight, feel free to read Klaviyo’s Terms of Service and Privacy Statement at klaviyo.com/legal.

Payment

When you use a direct payment gateway to complete your purchase, Shopify stores your credit card data. Payments on our site are processed using Stripe, a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You can refer to Shopify’s Terms of Service and Privacy Statement for further information.

Shopify Privacy

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Refer to Shopify’s privacy policy here Shopify Privacy Policy.

Security

We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Marketing opt-in and opt-out

When you register, you will be given the option to opt out of subscribing to our e-newsletter ''Lagom Bulletin' which includes information about new products, features, enhancements, special offers, events of interest, and one-off marketing promotions.

At all times, we will offer you the opportunity to unsubscribe to the Lagom Bulletin if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt out of that particular mailshot. Simply follow the indications in the email.

Collection of personal information

Lagom collects personal information in several ways when you place an order or register for a service offered by Lagom. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information, including your name, email address, phone number, home address, and shipping and billing address(es), so that we can process and fulfil your order. Lagom doesn't store credit/debit card details, as these are processed by our payment partner WorldPay. More details can be found here worldpay-privacy-notice-english.pdf (fisglobal.com).

Saved details will never be shared with third parties and will only be used to process your order. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order quicker and let you know the status of your order.

Use of personal information

Lagom may use your personal information for the processing of orders and payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third-party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data, to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.