FAQ

Of course! Please check our Careers & Submissions page for more info.

That’s great! You can either head over the our wholesale website to request an account, or contact us via email at sales@lagomdesign.co.uk.

Here at Lagom, we take our responsibility to the environment very seriously. We take special care to ensure that all of our activities and products are as sustainable as possible. Please refer to our sustainability page for further information.

Please email us at hello@lagomdesign.co.uk for a list of your local stockists.

Your information is kept private and confidential, and we (LAGOM DESIGN) will never share it with any third party. Rest assured that we will only use the information we collect to contact you about your order when necessary. We value your trust and will do everything we can to protect your privacy.

You can order and check out as a guest. It's quick, easy, and doesn't require you to create an account. Just fill in your shipping and payment information and you'll be good to go!

Please click the password forgotten link found on the account login page.

If there is no other way of ordering, then yes you may. Please call +44(0)333 123 0101 and select Sales. We are open from 09.30 to 17:00, Monday to Friday.

We accept Visa, Mastercard, JB, Amex, Discover, Union Pay and Diners through Shop Pay, PayPal, Amazon Pay and Google Pay.

You may change to your local currency using the drop down options in the top right corner of the page.

If you have a query about your order, please contact us at hello@lagomdesign.co.uk.

We take the upmost care and attention to your privacy while you are shopping on our site. We will never share or sell your information to any third party and the information we collect is solely used to contact you about your order where necessary.

Transactions on our site are secure using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) is completely safe and is not intercepted whatsoever.

We deliver worldwide! Please refer to our delivery page for further information.

For UK delivery times, please allow 3 - 7 working days. For the EU and the Rest of the World, please allow 5 - 15 working days.

All our product prices are in UK GBP, and include VAT. If your destination is outside the UK, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; therefore payment will be required for customs to process your order. We recommend that you investigate potential charges before placing your order.

 If you are located in the UK, your order will be sent to you free of charge by first-class post. If you are located in Europe or the Rest of the World, your order will be sent to you using tracked delivery. If your order totals £250 or more, it will be shipped free of charge to any destination mentioned above.

For delivery leading up to the Christmas Season, please refer to our delivery section for further information.

Next-day delivery can be organised by emailing us at hello@lagomdesign.co.uk quoting your order number.

We are committed to sustainability; thus, do not use cello wrapping. Instead, your items will be wrapped in tissue paper and placed in either a protective envelope or box, depending on the size of your order. You'll also receive a delivery note and a form for returns, exchanges, and refunds.

Please refer to our returns & refunds page for further information.

If you need to cancel your order, please get in touch with us via phone or email. We'll do everything we can to prevent it from being shipped out. If the order has already left the warehouse, you can return it unopened. You can find more information about deliveries and returns on our website. Once we receive the returned item, we'll issue a refund minus any postage and packaging charges.

What3words is a proprietary geocode system where every 3 metre square on the Earth’s surface has been given a unique combination of three words.

By adding your what3words at checkout, you can confidently receive your deliveries hassle-free and without giving drivers extra instructions over the phone.

Simply provide a what3words address at checkout to make sure your order arrives exactly where you need it. Find your three words here.

Our teams are available from 09.30 to 17:00, Monday to Friday. You may contact us in the following ways:

By telephone: +44(0)333 123 0101
By email: hello@lagomdesign.co.uk

Facebook  facebook.com/wearelagom
Twitter  twitter.com/wearelagom
Instagram. instagram.com/lagomdesign
LinkedIn. linkedin.com/lagom-design-ltd
Pinterest  pinterest.co.uk/lagomdesign